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Technical Support Specialist
SupportDelhi, India
Full-time
CogniThink Technologieshttps://cognithinktechnologies.com
Provide technical support and maintenance services to our enterprise clients.
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Key Responsibilities
- Provide technical support to enterprise clients via phone, email, and chat
- Troubleshoot software and system issues for client applications
- Document support cases and maintain knowledge base articles
- Collaborate with development teams to resolve complex issues
- Conduct client training sessions and technical workshops
Qualifications
- Bachelor's degree in Computer Science or related technical field
- 2+ years of experience in technical support or customer service
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Experience with ticketing systems and support tools
- Basic knowledge of web technologies and databases
Key Requirements
- Strong troubleshooting skills
- Customer service experience
- Technical background
- Excellent communication skills
Ready to Join Our Team?
Take the next step in your career and become part of our innovative team. We're excited to learn more about you and how you can contribute to our mission.